top of page
RETURNS POLICY

Do you have a refund or exchange policy?

 

Yes, we are so confident that you will love our high quality lashes and professional/aftercare products that we offer a 7-day refund and exchange period if you are unsatisfied. However, as our products are considered hygienic items, we can only accommodate returns/exchanges if the items have not been opened, used or tampered with. All returns must be accompanied by a copy of your invoice.

 

ALL SALE ITEMS ARE FINAL SALE, NO RETURNS OR EXCHANGES.

 

 

How do I make a return/exchange?

 

If you wish to make a return/exchange, please email info@chloesbeautyboutique.com within seven (7) days of receiving your order. 
We will then provide you with our return address which is in London, UK where the returned items will be inspected to see if you qualify for a return.

 

Our products are packaged with a special security seal which identifies if the packaging has been opened or tampered with. All items must be sent back in the original packaging which must not be defaced in any way or a return will not be issued.

 

Please ensure that you email us BEFORE returning your items!

 

 

What is the returns period?

We will only accommodate returns for unused products within seven (7) days of the date that you receive your items.

 

Why are items non-returnable if opened?

 

Lashes and professional/aftercare products are considered hygienic items, therefore we do not offer returns or exchanges if the item has been opened or used. 

What if my order doesn't arrive?

 

Chloé's Beauty Boutique does not take responsibility or offer refunds for products that are sent to you without a tracking number. If you would like your order sent by recorded delivery this will be at an additional cost to you. 

 

 

Do I have to pay for the postage of my return?

 

You are responsible for all return or exchange postage costs. We recommend that you send your return with a tracking number as Chloé's Beauty Boutique will not be responsible for lost returns. Postage costs associated with us sending you your exchange will apply.

 

 

When will I receive my refund/exchange?

 

We will issue you a full refund (excluding the original delivery cost) to your original payment method or send you your replacement items after we have received, inspected and confirmed that the returned items have not been opened or taken out of the packaging which is protected by a security seal.

 

 

How may I contact you?

 

You may contact us by email at info@chloesbeautyboutique.com and we will aim to reply within 24 hours.

*** TO VIEW THE MODA BELLA RETURN/EXCHANGE POLICY PLEASE VISIT WWW.MODABELLALDN.COM/RETURNS *** 

bottom of page